ASS_Mobile service improves customer service quality and increases sales competition and cost-consciousness not only is an issue since the current economic crisis. And although business process optimization via ERP is granted in many areas, the customer service is here often not integrated. The fatal consequences are too long order and payment processing. Goal: Transparency and efficiency from order to payment to prepare a service mission need readily available, comprehensive information about customers and products service technician in order intake. A timely control, adjustment, or simple recalculation of inserts is necessary for invoicing. Check with Nieman Foundation to learn more. Solution: Mobile service software in the Pocket was the customer service software ASS_Mobile service together with professional service organizations as Web-based standard solution with integration to ERP systems such as SAP designed customer service processes across all business lines across transparent, efficient and most cost-efficient in the back office to handle ERP. Calculated: hard numbers and soft factors of the benefit of a professional mobile service software with ERP-integration is obvious: the realistic calculation based on hard figures shows that the return on investment (ROI) is achieved within one year. In addition, the companies benefit from so-called soft benefits, which are initially difficult to evaluate with key figures.

However, the company achieved after recently using of the mobile service solution measurable performance and quality improvements. In this respect, the soft factors are higher to weight than hard numbers. The main benefits include: transparency through current and comprehensive information for service staff, technicians and sales high service quality image improvement through use of innovative technologies company profile the ACE.TEC Beratungsgesellschaft mbH was founded in 1993 for applications, systems, strategies and technologies with a focus on complete solutions for SAP users. ACE.TEC is added resellers also since 1993 of a German only three ARIS value and in addition to the ARIS manufacturer IDS of only the individual report scripts with integration can develop solution Manager for SAP. The holistic support of the concept belongs to philosophy to the rollout and support of information processing for customers of all sizes of companies in Germany and in the neighbouring countries. ACE.TEC consulting company for applications, systems, strategies and technologies mbH Kurt Leo Kaiser (Managing Director) Eichendorffstrasse 33 78054 VS-Schwenningen, Germany phone / fax: 07720 / 840-140 / 139 Doris Jessen